Conflict Management Training:

It is important for your staff to feel safe in their own working environment, wherever that may be. This training has been developed to help staff deal with challenging situations in a professional and timely manner.

This training can also be adapted to incorporate the practical issue of when and how to use technology.

Course Aim:
To raise the delegates' awareness of the ways in which conflict can manifest itself together with strategies about how to resolve such conflicts, which may include appropriate use of technology.

Course Objectives:
At the end of the training sessions, the delegates will:

• Be aware of the common causes of conflict
• Have an understanding of NVC's and how they may affect others behaviour
• Explain three communication models which may assist in the management of conflict
• Understand how and when to use lone worker safety technology in a conflict situation (optional)
• Know the three ego states in transactional analysis
• Be aware of what is meant by the term ‘danger triangle'
• Understand how to recognise the difference between warning signs and danger signs
• Understand the term ‘Impact Factor' and be able to give examples
• Know how to implement the ‘Reactionary Gap'
• Have an understanding of reasonable force and how it relates to conflict management

Who Should Attend:
Any member of staff where it has been identified that their work may expose them to confrontational situations. This includes lone workers and staff who have direct contact with members of the public and therefore may be subjected to violence or abuse.

Course Duration:
3 - 4 hours

For more information please e-mail Connexion2, call 0844 856 6606 or view where to buy.