Managing Conflict In The Workplace Through Communication (Self-Teach Workbook)

Self-Teach Workbooks enable an organisation to prepare lone workers whilst retaining control and flexibility. They enable an easy roll out to staff, easy coordination over a small or large group and are extremely cost effective to implement.

The Workbooks are structured to give Q&A throughout and also feature a test at the end with a sign-off from worker and manager to confirm completion. All Workbooks take 1 hour approximately to complete, and can be done flexibly to fit a lone workers schedule or job role.

Course Aim:

To provide you with sufficient knowledge to enable you to confidently recognise and deal with an emerging conflict situation.

Course Objectives:
Upon successful completion of this workbook, delegates will be able to:

• Understand the responsibilities of the employer and employee in relation to Health and Safety legislation
• Describe common causes of conflict
• Know how to recognise different types of body language and how they can affect the behaviour of others
• Have a greater awareness of the causes of a breakdown in communication
• Demonstrate effective listening skills
• Describe a communication model which could be used to defuse a conflict situation

Why Self-Teach?

• Self-Teach Workbooks are extremely cost effective and are available from only £30 per workbook
• Suitable for use by either a small or large number of staff
• Flexible for lone worker managers to implement and coordinate
• Flexible for the employee to complete around the demands of their job role
• Pick up and put down without incurring additional cost or time lost to the organisation
• Booklets can be branded in line with your own corporate guidelines / requirements
• Booklets can also be made more sector or industry specific

Course Duration:
1 Hour (approx)

 For more information please e-mail Connexion2, call 0844 856 6606 or view where to buy.